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We will never return to BJs; they lost a customer (I am probably just one of many lost customers). We purchased an ITunes gift card, paid BJs $50, but the card was never activated, thus no good and a loss of $50.

That level of employee incompetency has dropped me from a loyal customer to a lost customer, and one who will likely convince others to first consider other wholesale club stores such as COSCO or SAMs Club;s before BJs. To think from a marketing standpoint the costs incurred by BJs to (1) bring a customer into the store to sell a membership, and (2) keep a customer just to increase those costs solely as a result of employee incompetency."

Reason of review: Failed to activate gift card.

Monetary Loss: $50.

BJs Wholesale Club Cons: Result of a customer service.

Location: Downingtown, Pennsylvania

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Guest

As an employee of BJ's I find offense to your comment. It's not the employee's fault that the gift card didn't activate.

When that happens, it's usually a system error with the register or computer. There are also times when the gift cards we are sent have a bad swiping stripe and don't work. We don't know that until we go to ring them up. This occasionally happens in my store as well.

All registers print out a slip that shows whether or not your card was activated when you buy it. Did your cashier hand you one of those slips? Also, why didn't you bring it back in or call and let a manager know what happened??? At BJ's we take EVERYTHING back.

EVERYTHING!!! As a "loyal customer" you should know this!!! If your card didn't activate, all you had to do was bring it in and explain it to a manager or a team member at the member service desk. There is also a 1-800- customer service line that you can call.

At my store, we would have taken the card that didn't work and given you a new card and made sure that it was activated.

I find it interesting that you chose to go online and say how incompetent BJ's employees are but yet, this was something that could have been easily fixed by you communicating your problem instead of just assuming that we wouldn't help you or that the employees don't know what they are doing.

Guest
reply icon Replying to comment of Guest-1126462

I am a BJโ€™s online member. I recently purchased 3 Loweโ€™s gift cards that were shipped to me and were not activated.

When I called customer service, they told me it wasnโ€™t their problem and to call Loweโ€™s. Which I did. Loweโ€™s says the cards show money but no activation.

I donโ€™t live close to a BJโ€™s store so canโ€™t go in to talk in person. So yes, I feel your pain!

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