This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

NEVER buy furniture from BJs | Bjs Wholesale Club

1.0
Details
NEVER buy furniture from BJs - Bjs Wholesale Club
NEVER buy furniture from BJs - Bjs Wholesale Club
NEVER buy furniture from BJs - Bjs Wholesale Club
I bought a sofa 1/28/19 and despite a month of back and forth, I still don't have my money back. The seams are fraying and splitting with less than 5 uses. I have documentation from this month long nightmare. Return request # 2079566. Constant errors by customer service make it impossible to resolve this without contacting my credit card company.
View full review
1 comment
HaroldJ S
#1806693

true

Review
#1752629 Review #1752629 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Cons
  • Ineffective management
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$318
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
  • Terrible Customer Service
1.0
Details
Today I was at Hamilton marketplace BJs my sister is member their so sometimes I go with her we have Costco membership for long time. My husband want to try BJ so we have those three months free coupon and I have returns for my sister with recipe.Customer service...
View full review
Review
#1752188 Review #1752188 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Returns customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Guest services | Bjs Wholesale Club in Tampa, Florida

5.0
Details
LikeWanted to comment on a very positive experience with a employee on guest services
View full review
Review
#1731398 Review #1731398 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Pros
  • Prices
  • Product and prices
  • That they have a good selection of organic foods
Cons
  • Never ship the merchandise
Reason of review
Good customer service
Tags
  • BJ S Wholesale club

Avoid- poor customer service, and poor service from Corporate Office | Bjs Wholesale Club

2.5
Details
Stood in Deli Line for 30 minutes, waiting for service. Came time for the employee to wait on us, he took his apron off and walked away. Manager just shrugged his shoulders and said sorry. Called Corporate office, they where just as bad, wouldn't take complaint, however they did respond to my email, but did not answer any of my complaints properly.
View full review
Review
#1728203 Review #1728203 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Pros
  • Prices
  • Product and prices
Cons
  • Poor customer service
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
Purchased 2lbs salmon around 5:45PM est. at the Concord Mills, NC location and got home around 6:00pm started to prepare for dinner. Once I opened the smell was sickening, the salmon was spoiled. I immediately took back to the store and was told by customer service you...
View full review
Review
#1707767 Review #1707767 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Pros
  • Gas prices
Cons
  • Have to go back 4 refund
  • Customer sevice
  • Service received at the store
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • BJ S Wholesale club

I would not recommend, go to Sams or Costco | Bjs Wholesale Club

BJs, bedford ohio. Terrible customer service, shelves are always either a mess or are without product, much of that which is there has already been torn into. How can cashiers with 3 inch long nails actually do their job efficiently, isn't there a dress code for such a predominant nation wide store? I will not be back, there is a sam's club with six miles and two costco within 10. Sorry team, maybe someone from the corporate BJ leader team should audit this store.
View full review
Review
#1706087 Review #1706087 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

System doesn't recognize my ID | Bjs Wholesale Club

System doesn't recognize my ID
View full review
Review
#1704450 Review #1704450 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Reason of review
Poor customer service
Preferred solution
Talk to Customer Services

First time customer | Bjs Wholesale Club

5.0
Details
I was a first time customer and the people are pretty nice and friendly. My one complaint it that i bought cucumbers and have had them maybe 3 days and had to throw at least one and a half away. I dont make a lot of money and im not happy that i wasted money to buy them and i had to throw half away. I know for my experience that even taking them back wont do anything. Im really upset. I was going to go back Tomorrow and at this point im not sure if im going to get a new membership. Overall my experience was great. I got to find out if i can afford it but i feel bjs is a good place.
View full review
Review
#1699476 Review #1699476 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Pros
  • Great people
Cons
  • Cucumber rotted fast
Reason of review
Good customer service

Really bad Service caused by employee and manager | Bjs Wholesale Club in West Hartford, Connecticut

2.5
Details
I would prefer to speak to a person
View full review
Review
#1681853 Review #1681853 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Pros
  • I work right next-door very convenient
Reason of review
Poor customer service
Preferred solution
Full refund

Bjs Wholesale Club Reviews

  1. 43 reviews
  2. 22 reviews
  3. 26 reviews
  4. 19 reviews
  5. 7 reviews
Bjs Wholesale Club reviews
4.2
Details
I’ve been wanting to write this appreciation message to give praises to your Freeport Employee-Christian. Now to be quite honest this is not the norm for me to even take the time out to write a message, and research where to send it; however in this case it’s was...
View full review
Review
#1670183 Review #1670183 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Reason of review
Good customer service