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Contact BJs Wholesale Club Customer Service

How to Reach a Person at BJs Wholesale Club

Verified Contact Information

Toll-Free Number:

  • 1-866-425-7932
    Online Shopping
Call Now
Send Message

Customer Service:

  • 1-855-269-1622
    BJ's Mastercard Questions
  • 1-888-743-2735
    BJ's Travel
  • 1-844-268-8093
    Member Care
  • 1-877-832-4888
    Tech Advisors service
  • 1-800-257-2582

Customer Service:

opticalsupport@bjs.com
BJ’s Optical
customercare@bjs.com

Investors/ Franchising:

investors@bjs.com

Legal:

ccparequests@bjs.com
CCPA Inquiries

Media:

communications@bjs.com

BJs Wholesale Club Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular BJs Wholesale Club Phone Number
1 (866) 425-7932
Average Hold Time
00:02:18
Average Calls duration
4 minutes
Most Popular BJs Wholesale Club Email Address
customercare@bjs.com
BJs Wholesale Club Live Agent Availability
23% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How to Contact Bjs Wholesale Club Customer Service?

Most Popular Number:

(866) 425-7932
Online Shopping
Total calls: 1 727 Issues resolved: 57 Last call: Jun 6, 2026

For BJ's customer service, you have several contact options depending on your queries and concerns. If you need assistance with online shopping, BJ's customer care number is 1-866-425-7932. For BJ's Mastercard-related questions, contact 1-855-269-1622. For inquiries about BJ's Travel, call 1-888-743-2735. Member Care can be reached at 1-844-268-8093, while Tech Advisors service has a dedicated line at 1-877-832-4888. Additionally, for general customer service matters, the number is 1-800-257-2582. Utilizing the appropriate number ensures your query is directed to the right department, whether it's related to online shopping, credit cards, travel, member care, or technical support, enhancing the efficiency of your communication with BJ's Wholesale Club.

BJ's company business hours are from Monday to Friday. The support is available from 9 AM to 7 PM ET. On Saturdays, customer care operates from 9 AM to 6 PM ET. The support hours on Sundays are from 12 PM to 6 PM ET. These hours provide a structured timeframe for contacting BJ's Wholesale Club for assistance, ensuring you can reach out during their operational times for inquiries related to online shopping, membership, credit cards, travel, and other customer service matters.

To contact BJ's Wholesale Club customer support via the BJ's website. Head to the website and visit the Help Center on their site. Here, you'll find various options to address specific inquiries. For Membership, Orders, Services, Quick Links, Rewards Program, Tire Center, Payments, and In-Club related questions, the Help Center provides a streamlined approach. You can choose to email, chat, or call based on your preference. This user-friendly interface on the website ensures that you can navigate through different categories of inquiries and select the most suitable contact method for your specific needs, making it convenient for members to reach out to BJ's Wholesale Club customer support.

PissedConsumer Club

Contact Information

BJs Wholesale Club Website:

BJs Wholesale Club Help Center:

Corporate Office Address:

BJ's Wholesale Club, Inc.
25 Research Drive
Westborough, Massachusetts 01582
United States

Summary of BJs Wholesale Club Customer Service Calls

2.9K TOTAL
CALLS
04:01 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BJs Wholesale Club?

Account Question:

  • “Membership cancellation”
  • “For a membership”
  • “Free Membership Renew old member”

Product/ Service Question:

  • “Television I bought not working”
  • “Incomplete damaged order”
  • “Mattress purchase”

Payments and Charges Question:

  • “[PERSON_NAME]’s charged my account for renewal without my knowledge”
  • “Billing”
  • “Unauthorized charge on my debit card”

Shipping and Delivery Question:

  • “Order not completely delivered and some damage on what was delivered.”
  • “Home delivery problems”
  • “Missing item”

Activation/ Cancellation Question:

  • “Renewal membership”
  • “Cancel membership”
  • “Cancel subscription”

Request for Information Question:

  • “Unable to place an order online”
  • “Question about dippers”
  • “Status of return”

Cards Question:

  • “Lost card”
  • “My card was charged twice”
  • “Gift card issue”

Return/ Replace Question:

  • “Change login details”
  • “Employee who can not change payment elections.”
  • “Returns”

Staff Question:

  • “Experience with manager”
  • “Customer service”
  • “Complaint tired service”

Refund Question:

  • “Refund”
  • “Refund not receive”
  • “Refund on renewal I did not authorize.”

Website/ Application Question:

  • “Results of my application”
  • “App won't let my order to be delivered go through”
  • “Order online”

Employment Question:

  • “Job application”
  • “Previous employee need w2 from 2022”
  • “Employment”

Other Question:

  • “Brussel sprouts”
  • “Chance email”
  • “Are my eye glasses reay for pickup?”

Compare BJs Wholesale Club Customer Service To

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