BJs Wholesale Club - DO NOT BUY SEAFOOD
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New ReviewerPurchased 2lbs salmon around 5:45PM est. at the Concord Mills, NC location and got home around 6:00pm started to prepare for dinner.
Once I opened the smell was sickening, the salmon was spoiled. I immediately took back to the store and was told by customer service you are not the first person to return. I requested to speak to mgr. the mgr.
offered no compensation other than a refund which will take up to 5 business days depending on bank. It is now 6:40pm and my family of three is waiting on dinner and the mgr. states she can't give me anything because BJ's does not offer anything for spoiled food or inconvenience. I wasn't even offered another Salmon or anything just a refund.
I explained to mgr.
how big of a inconvenience this was because I now had to go some place else to purchase food. Still nothing more than I am sorry I will go check the remaining salmon, which is obviously something that should have been done earlier to prevent me from buying spoiled salmon.
The worst experience ever, not only will I never renew my membership but I will no longer shop there.
Reason of review: Bad quality.
Monetary Loss: $20.
Preferred solution: Let the company propose a solution.
BJs Wholesale Club Pros: Gas prices.
BJs Wholesale Club Cons: Customer sevice, Have to go back 4 refund, Service received at the store.
Location: 7905 Lyles Ln, Concord, NC 28027
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