I ordered a cake about 1 week ago and scheduled for 2:00pm when I reached baker department at scheduled time manager told that we are busy so your cake will get ready in next 20 minutes, I waited over there (they haven't tell apology on missing promise) after 25 minutes they called me and handover the cake which I ordered, but in reality it doesn't look same. I took the picture of cake which I ordered and compared, both are not matchable.
please find attached. explanation on this from manager is not convincing.
overall I felt this is not the way of treatment and quality of product for members. this is first time I am getting this experience with bakery deportment of ocean club (NJ)
Review about: Bjs Wholesale Club Cake.
Reason of review: amount of this cake is less, here my point is about why people choose Bjs, quality should always be same..