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NEVER buy furniture from BJs | Bjs Wholesale Club review

1.0
Details
NEVER buy furniture from BJs - Bjs Wholesale Club review
NEVER buy furniture from BJs - Bjs Wholesale Club review
NEVER buy furniture from BJs - Bjs Wholesale Club review
I bought a sofa 1/28/19 and despite a month of back and forth, I still don't have my money back. The seams are fraying and splitting with less than 5 uses. I have documentation from this month long nightmare. Return request # 2079566. Constant errors by customer service make it impossible to resolve this without contacting my credit card company.
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1 comment
HaroldJ S
#1806693

true

Review
#1752629 Review #1752629 is a subjective opinion of poster.
Service
Bjs Wholesale Club Customer Care
Cons
  • Ineffective management
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$318
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
  • Terrible Customer Service
4.1
Details
I just visited the BJ's store at your Downingtown, PA location. Needing Swiss cheese I stopped at the Deli and requested 1/2 pound. The young man that waited on me had to wait to fill my order because the slicer for cheese was in use. He put on new gloves and proceeded...
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Review
#1771844 Review #1771844 is a subjective opinion of poster.
Service
Bjs Wholesale Club Deli Department
Reason of review
Order processing issue

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Unprofessional Management | Bjs Wholesale Club review from Neuse, North Carolina

2.2
Details
Unprofessional Management - Bjs Wholesale Club review
This complaint is solely in reference to a manager at the Raleigh store on Capital Blvd. I went in the store to shop as I do at least twice a month. Upon entering the store, I stopped in electronics as I always do. I saw a 75 inch Samsung TV listed with a registered price of $499.00. I knew it was to be true so I went to purchase because the sign stated it(I have proof). At the register it rung up for $1,008.00. I told the manager gwendolyn. She stated it was not wrong and refused to honor regardless if it was wrong. And her comment was you can call corporate if you want we will not honor. Very unprofessional.
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Review
#1769534 Review #1769534 is a subjective opinion of poster.
Service
Bjs Wholesale Club Manager
Cons
  • Poor customer service
  • Ineffective management
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Manager don't want to take manufacturing coupon | Bjs Wholesale Club review from Kendale Lakes-Tamiami, Florida

Need a call from a district manager
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Review
#1767614 Review #1767614 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$416
Preferred solution
Let the company propose a solution

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Verified Reviewer

Complain to management about the stupidity of carriages. | Bjs Wholesale Club review

They need to install cup holders on their carriages.i didnt know they didnt have them cause every other store in the universe has cup holders on their carriages .i made it to the checkout but when i was unloading my stuff on the belt down went the coffee all over the floor.they had to mop the floor.WHY DONT THEY HAVE CUPHOLDERS LIKE EVERYWHERE ELSE.
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Review
#1765781 Review #1765781 is a subjective opinion of poster.
Reason of review
Carriages need cupholders to avoid coffee on floor
Preferred solution
Let the company propose a solution
Tags
  • Carriages Need Cupholders

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Love the bakery and bagels | Bjs Wholesale Club review from Port Orange, Florida

Heard NY crumb cake was discontinued in the bakery at port orange Florida store. Very disappointed! It was so good. Please bring it back. Customer for 4 years.
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Review
#1765344 Review #1765344 is a subjective opinion of poster.
Reason of review
Discontinued NY crumb cake
Preferred solution
Bring it back
1.0
Details
I am 71 and have been a BJ’s member for many years. I walked in today and headed to the stand with hand held scanners but the stand was replaced by a sign asking shoppers to use their iPhones. Shopping before hand held scanners was a nightmare. Hand held scanners...
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Review
#1762788 Review #1762788 is a subjective opinion of poster.
Pros
  • Overall food quality
  • Selection and availability
Cons
  • Pitiful customer service
Reason of review
Poor customer service
Preferred solution
Bring back hand held scanners
Tags
  • Punitive Treatment Of Customers
1.0
Details

Update by user Jan 14

The employee in the tire center told the Manager Gorge that he did not hang up, the call dropped. He lied, the call did not drop, he hung up on me and this is what I told the Manager George on the day in question.

Original review posted by user Jan 14

I have been a member for over a decade and that the...
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Review
#1761462 Review #1761462 is a subjective opinion of poster.
Service
Bjs Wholesale Club Department
Cons
  • Rude nasty unprofessional disrepectful staff
  • Nasty employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • lied

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Verified Reviewer

I am very disappointed | Bjs Wholesale Club review

1.0
Details
I am very disappointed - Bjs Wholesale Club review
For one year i purchase from bjs 2 of the rocket shark vacuum Both of them are broke at the bottem when is the tube connection bitween head and the tail Now what i can do Buy another ? Very disappointed
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Review
#1759081 Review #1759081 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.5
Details

Update by user Jan 12

Physical assault by the General Manager Chekita Hulbert Greene and coworker Natah.Both of them have been reported to Cary Police Department.

Original review posted by user Jan 12

I am a bJs customer for over 14 years and have given you thousands of dollars business. You can check my membership number...
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Review
#1758845 Review #1758845 is a subjective opinion of poster.
Service
Bjs Wholesale Club Manager
Pros
  • Gas prices
  • Convinience as it just aroung my place
Cons
  • Result of a customer service
  • Physically assulted by chekita greene and coworker nathan
Reason of review
Manager Greene and worker Nathan are violent people and I have filed charges for assult with Cary Police
Loss
$500000
Preferred solution
Both your General Manager Ms. Greene and worker Nathan has been reported to Cary Police for assult on a customer
Tags
  • Terrible Customer Service
  • Customer Abuse
  • Poor Service Poor Management

Contact Bjs Wholesale Club Customer Service

Website:
Mailing Address:
25, Research Dr
Westborough, MA 1581
USA
Phone:
(866) 425-7932
All Bjs Wholesale Club Contacts

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I signed up for 2 cards one for me and one for my husband. Only received my card. | Bjs Wholesale Club review

Pamela McCormick 48921 Mill Creek Court Chesterfield Mi 48947
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#1760902 Review #1760902 is a subjective opinion of poster.