BJs Wholesale Club
BJs Wholesale Club Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BJs Wholesale Club reviews show a 2.3 star rating from 368 customer reviews, 19% would recommend, and overall dissatisfied sentiment with many calls for better customer service.
Key Takeaways for Future Customers
- Expect good prices and gas savings but watch membership promotions.
- Prepare for slow support when managing membership, billing, or refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and slow corporate responses.
- Recurring billing and refund issues, unwanted auto-renew charges and account problems.
Positive Feedback
Members praise store pickup, location and in-store staff courtesy; prices and gas are noted as pros.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BJs Wholesale Club reviews show a 2.3 star rating from 368 customer reviews, 19% would recommend, and overall dissatisfied sentiment with many calls for better customer service.
Key Takeaways for Future Customers
- Expect good prices and gas savings but watch membership promotions.
- Prepare for slow support when managing membership, billing, or refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and slow corporate responses.
- Recurring billing and refund issues, unwanted auto-renew charges and account problems.
Positive Feedback
Members praise store pickup, location and in-store staff courtesy; prices and gas are noted as pros.
Media from reviews
Wantagh, New York
Membership cancellation
Membership was renewed and fees charged June 1, 2026. I do not want to renew and would like a refund for these charges of $65.18.
- Large packages
- Too big for seniors
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Unable to get help on removing the old email address, change to the new address.
- Online purchase failed because the email wasn't updated.
- No reset email was received; attempts to fix were unhelpful and I want to cancel my account.
I was unable to make an online purchase due to the rep not correcting the change from an old email address to the new address when I'd renewed my account. After trying numerous times to reach someone in customer service for help, I finally did.
I was told I had to come into the store (7 miles away) to make the correction on my account and make my online purchase. Once, at the store, I was told they couldn't make the changes to my email address: that would come from the corporate office, or I could send you a reset email to your address. I left the store and made a close to two-hundred-dollar purchase (microwave) at another store. I called today (6/2) for help.
I didn't receive the reset email, and the rep on the phone told me to go back to the store.
I've reached my limited... Cancel my account.
Preferred solution: Apology
User's recommendation: Train you customer service reps... Update your site...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Manager of Auto Department Refused to Help Me Despite Flat Tire
- Manager refused to help with a nearly flat tire; a staff member later helped; I will cancel my membership.
I was being threatened and harassed on your website in the comments on my review.
and the manager refused to help me. I told him I had my daughter in the car and he told me that 'wasn't his problem' and that he was 'trying to get out of there for the day.' I told him I had a spare and begged him to put it on for me because I didn't have any tools with me, and he literally told me that there were 'at least 5 other tire places in the area' and to go somewhere else. I told him I was going to report him and he literally laughed and said, 'Good, go ahead.' I went up to the front of the store to customer service and told the manager what happened. She went back there with me and he had already left.
An elderly gentleman who worked there helped me with my tire, but it is not okay for a so-called 'manager' to treat customers like this.
Especially not a woman with her child in the car. I will be cancelling my membership and, as a journalist, I will be posting about this experience to my 150,000 followers on X.
Preferred solution: Apology
User's recommendation: Stay Away!
Port Jervis, New York
Business must be great since BJ's couldn't keep up with so many customers. We're trying again today. Just asking if my new eyeglasses are ready. I was told to call after 10days
- Call-back after ten days; response slow.
- I am 88 and rely on neighbors for rides.
- My doctor recommended BJ's over my prior pharmacy.
I was told to call in ten days. I did, but there was so many customers BJ's couldn't keep up with it.
I'm 88 years old and depend on neighbors to drive me to BJ's. My doctor, [PERSON_NAME], [GEOGRAPHIC_DATA][PERSON_NAME], recommended BJ's over where I was going to get my prescription filled.
Thank for this inquiry. It shows that BJ's is interested in looking into purchases and customer concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped Off Member
Cancelled membership and they keep charging your card. When you call to complain, you end up talking to [GEOGRAPHIC_DATA].
- Are dishonest
User's recommendation: Avoid Like the Plague
Port Jervis, New York
Are my eye glasses reay for pickup?
I'm [PERSON_NAME]
I tried to phone BJ's to ask if my new eyeglasses are ready for pickup?
They are supposed to be ready after 10 days. Thanks!
Pat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
Bird Food Issue
BJ's is aware of issue. Since I have no idea whether this issue will be rectified or not in a timely fashion, we have decided to quite purchasing the product until we can be assured the issues has been resolved.
I have no problems with the in-store service, but reaching out to corporate and hearing no response to my question is discouraging when the bird food may not be safe for the birds to eat.
Hartsdale, New York
Bjs pick up is always great!
- The staff is always friendly.
- They put everything in the car respectfully.
- I pick up twice a month and will continue using the store.
I pick up from the store probably twice a month , the staff is always the best, so friendly put everything in the car respectfully. I love everything about it and I will continue to do it. Theyre the best!
- Pickup is great
Floral Park, New York
If I can’t speak with someone the. I cannot resolve anything
I called BJS customer service and cannot get a human on the phone regarding my memebership. It If I cant speak with someone then I cannot have resolution for my call
Ridiculous
Preferred solution: Resolution
Detroit, Michigan
Resolved: Complaint
I have been to your store 3x in 3 weeks, NO FIRE LOGS!!! If I go once more and you are out, I will go to ***'s for now on and cancel BJ'S club
Preferred solution: Do your job!?!
User's recommendation: Work for cistomers
Foley, Alabama
Not getting the authentication code
- Codes aren't arriving on my phone or email.
- Clerk gave an 800 number to call to resolve the issue; it may involve my wife's phone and T-Mobile.
Tell me why am I not getting the authentication code on either my phone or email??? on the day Ive joined your companies.
The clerk gave me an 800 number to call to find out why wasnt I able to get the authentication code and that applies to my wifes phone number as well.
Please advise if you have an issue with my phone carrier T-Mobile? Otherwise please help me solve this issue.
User's recommendation: Have adequate resource of information
Nashville, Tennessee
Comment
At the *** location you put ALL of the handicapped spaces as far from the door as possible. Non- handicapped people get to park right in front of the door. Why did you do that???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edgewater, New Jersey
Reclamo de una entrega
- -Delivery was confirmed, but I did not receive it.
- -I called the driver 20 times with no answer; Christopher can't find address; try +171********.
El driver de doordash confirmo mi entrega pero yo nunca la recibí y traté de comunicarme con el driver ise 20 intentos en llamarle a su número de celular y nunca me contesto *** is nearby but is having a hard time finding your address. Try calling or texting them at ***.
Preferred solution: Deliver product or service ordered
York, Pennsylvania
Never returned my info
Let you go back a year ago to see a large purchase I kept putting my info in twice and no one got back to me
User's recommendation: Go to ***’s Club you can find your purchases for years
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to ask the question my money return on my card when they don’t have a item in the store
I am missing three items from my order and I like my money to return on my card. Usually they say its on the card and I doesnt see it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSigning into my account
Hello there. I am a new member.
I signed in just fine. But when I 'clip' a coupon, it tells me to sign in or join.
I don't know what's going on. And it wouldn't let me add my EBT card.
User's recommendation: By any means does my inquiry have any effects of how I feel about the actual store. I absolutely LOVE BJ's
About
BJ's Wholesale Club is a membership retail store in the east coast of the USA. BJ's Wholesale Club is in the list of 500 largest stores in the United States. The company was established in 1984 as a chain of discount department stores. Today, BJ's Wholesale Club owns more than 180 stores. The company sells its products both retail and online. Many BJ's Wholesale Clubs offer a wide range of additional services to its members: home heating oil, propane, gas station, car rentals and travel packages. The assortment of teh store includes everything from watches and consumer electronics to garden storage sheds and home waterparks.
BJs Wholesale Club is ranked 87 out of 1256 in Supermarkets and Malls category
USA
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They deleted all your rude messages.
Keep giving a thumbs down everyone is laughing at you
Here is my suggestion. If you cannot take it don't dish it.
Ignore them.